Dulux

CONSUMERS ARE AT THE FOREFRONT of everything Dulux does and their satisfaction is the company’s main priority.

Dulux prides itself on understanding what consumers need for their home improvement and painting projects, and has over 60 dedicated chemists continually researching, testing and innovating its products in Dulux’s world class Innovation Centre in Melbourne. “We never limit our thinking and always look for the next best technology to help consumers with their painting project,” says Dulux Category Manager, Carissa Fero.

To ensure the brand remains relevant to its customers, Dulux is continually evolving to give customers the best possible customer service on their home improvement projects.

“Painting can be a daunting task and sometimes hard to get started,” says Fero. “That’s why we have set up a Help & Advice Centre in Australia to assist customers at any stage of their project.” Available six days a week over the phone, or seven days a week through Live Chat on dulux.com.au, the expert team provides colour guidance, assistance in preparing surfaces, and help in choosing the right product for your project.

Dulux values feedback and continually interacts with customers to understand their experiences. “We pride ourselves on understanding our current and future consumers which drives our thinking about our strategy for the future,” says Fero.

For more information, visit www.dulux.com.au.